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العربيةDistance Sales Agreement
Under Consumer Protection Law No. 6502 and Distance Contracts Regulation
OTOEKO TİCARET LİMİTED ŞİRKETİ
ARTICLE 1: PARTIES
Seller information is detailed below.
Buyer information consists of the information provided by the BUYER during the order process.
DEFINITIONS
In the application and interpretation of this Agreement, the following terms shall have the meanings stated beside them:
SUBJECT OF THE AGREEMENT
This Agreement relates to the determination of the rights and obligations of the Parties in accordance with the provisions of Consumer Protection Law No. 6502 and Distance Contracts Regulation regarding the sale, delivery and performance of the Goods/Services ordered electronically by the Buyer through the website owned by the Seller.
GOODS/SERVICES AND PRICE INFORMATION
4.1. Basic Features of the Goods/Services
The type, kind, quantity, brand/model, color, number and basic technical features of the ordered Goods/Services are as stated in the product information on the site.
Cables, connectors, carrying cases and similar auxiliary parts provided with the purchased main product are defined as accessories and these accessories are not covered by warranty. Defects or incompatibilities in parts defined as accessories do not prevent the main product from being evaluated under warranty.
4.3. Price
The sales price of the Goods/Services including all taxes, delivery costs and the total amount to be paid by the Buyer are as stated on the page at the time of order.
Payment Methods
DELIVERY
The Seller is obliged to deliver the Goods within the time specified on the site from the date the Buyer's order reaches the Seller. The maximum legal delivery period is 30 (thirty) days.
Delivery is made to the address specified by the Buyer at the time of order through the Seller's contracted cargo company.
Delivery made to someone other than the BUYER or the person designated by the BUYER shall be deemed to have been made to the BUYER.
5.4. Delivery Moment and Inspection
The Buyer must inspect the Goods at the time of delivery and have a "Damage Assessment Report" prepared by the cargo officer if there is damage. Goods received without a report are considered undamaged and the Seller does not accept responsibility for transportation damage reported later.
The BUYER must inspect the product upon delivery and, if found damaged/defective, must not accept it and should have a damage report prepared. Otherwise, responsibility passes to the BUYER.
5.5. Impossibility of Delivery
If the supply or delivery of the ordered Goods becomes impossible, the Seller is obliged to notify the Buyer within 3 (three) business days from the date of learning this and to refund all collected payments to the Buyer within 14 (fourteen) days.
RIGHT OF WITHDRAWAL AND LIMITATIONS
The BUYER may withdraw from the contract within 14 (fourteen) days from the date of delivery to themselves or the person at the address they indicated without giving any reason and without paying any penalty. The right of withdrawal is valid if the product is not removed from its shipping packaging and unopened. If the product packaging has been opened, the conditions below shall apply.
6.1. Exercise of the Right of Withdrawal
- For contracts related to service performance, the withdrawal period starts on the day the contract is concluded
- For contracts related to delivery of goods, it starts on the day the BUYER receives the goods
- The BUYER must notify the SELLER in writing or with a durable data carrier that they wish to exercise their right of withdrawal
- For withdrawal notification, an email can be sent to info@otoeko.com address
- When the right of withdrawal is exercised, the BUYER must return the goods to the SELLER within 10 days
6.2. Cases Where the Right of Withdrawal Cannot Be Used
The BUYER cannot exercise the right of withdrawal in the following cases:
- Software and Digital Content: Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer (software activations, license codes, etc.)
- Remote Access Services: Installation, technical support, software activation and similar services provided over the internet (services performed with TeamViewer, AnyDesk, etc.)
- Customized Products: Products prepared according to the BUYER's requests or personal needs
- Opened Packaging: Products whose protective elements such as packaging, tape, seal, package have been opened after delivery
- Vehicle-Mounted Products: Products that have been mounted to vehicles, used or damaged
- Diagnostic Devices: Used or activated diagnostic devices and software
The right of withdrawal expires when remote access services (software installation, activation, technical support, etc.) are commenced. The explicit consent of the BUYER is obtained to start these services. No refund is made after the service has started.
RETURN AND REFUND
BUYER notifies SELLER that they are exercising their right of withdrawal
BUYER sends the product to SELLER within 10 days
SELLER refunds the payment within 14 days from the date of receiving the product
7.2. Return Shipping Costs
In case of return, shipping costs are borne by the BUYER in all circumstances; however, in case of defective goods and broken/damaged product delivery (provided that it is documented with a damage assessment report), the return shipping cost belongs to the SELLER.
Payment is made in a single payment in a manner appropriate to the payment instrument used by the BUYER when purchasing and without incurring additional costs to the consumer.
WARRANTY CONDITIONS
The warranty periods and coverage of products offered for sale by the SELLER are specified below. By placing an order, the BUYER is deemed to have accepted these warranty conditions.
Warranty Periods
The warranty period starts from the invoice date of the product. Presentation of the original invoice is mandatory for warranty claims. Applications without invoice will not be processed. Warranty only covers manufacturing defects; user error, negligence, external factors and unauthorized interventions are excluded from warranty.
Situations Outside Warranty Coverage
- Malfunctions resulting from use contrary to the user manual
- Unauthorized intervention, repair or modification attempts by BUYER or third parties
- External factors such as natural disasters, fire, flooding, overvoltage, lightning strikes
- Not using the product according to its technical specifications or intended purpose
- Software-related problems, viruses, malware or use of incompatible software
- Physical damage: dropping, impact, crushing, breaking, puncturing
- Liquid contact: water, oil, fuel, chemical substance contact
- Removal, alteration or destruction of label, serial number or warranty seal on the product
- Use in extremely hot, cold or humid environments
- Normal wear and tear (cable wear, connector wear, battery capacity degradation, etc.)
Warranty Application Conditions
- Presentation of original sales invoice is mandatory for warranty claims
- Product must be sent with its original packaging and all accessories
- Repair/replacement under warranty may take up to 30 business days
- SELLER reserves the right to choose between repair or replacement with an equivalent product under warranty
LIMITATION OF LIABILITY
SELLER's liability is subject to the following limitations:
SELLER is not responsible for indirect damages, loss of profit, loss of business, loss of data or damages to third parties arising from the use of the product
SELLER cannot be held responsible for the product not meeting BUYER's expectations, incompatibility with BUYER's vehicle, or not being suitable for BUYER's purpose
SELLER is not responsible for data loss that may occur during software installation, activation and update services; BUYER is responsible for backing up their data
SELLER is not responsible for the compatibility, updates or support of third-party software provided with or separately purchased for the product
SELLER cannot be held responsible for damages resulting from BUYER's improper use of the product, installing it on the wrong vehicle or using it with incompatible software
SELLER is not responsible for problems arising from policy changes, product updates or support terminations by suppliers or manufacturers
SELLER's maximum liability for any claim is limited to the amount paid by BUYER for the relevant product or service.
TECHNICAL INFORMATION AND WARNINGS
- Diagnostic devices are designed for professional use. Adequate technical knowledge and experience is required to use the device
- Vehicle models and protocols supported by the device are determined by the manufacturer and may change over time. SELLER is not responsible for these changes
- Software updates may be paid or free depending on the manufacturer's policy. Update conditions may change without prior notice
- BUYER is responsible for operations performed on the vehicle (software changes, ECU programming, parameter adjustments, etc.). SELLER cannot be held responsible for vehicle damages that may occur as a result of these operations
- Product specifications, technical details and compatibility information are based on information provided by the manufacturer. SELLER does not guarantee the accuracy of this information
RIGHTS AND OBLIGATIONS OF THE SELLER
- The SELLER is obliged to deliver the product that is the subject of the contract completely, in accordance with the specifications stated in the order and with warranty documents and user manuals if any
- The SELLER is obliged to deliver the product that is the subject of the contract to the address specified by the BUYER within the 30-day legal period specified in the Regulation
- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the non-acceptance of delivery by the person/organization to be delivered
- If the SELLER cannot deliver the product subject to the contract due to force majeure, they are obliged to notify the BUYER and refund the payment within 14 days
- If the ordered product cannot be supplied, the SELLER may inform the BUYER and offer an equivalent product; if the BUYER does not accept, the payment is refunded
RIGHTS AND OBLIGATIONS OF THE BUYER
- The BUYER accepts that the information they have stated in the order form and this contract is correct and complete
- The BUYER will inspect the product subject to the contract before accepting delivery; will not accept damaged, broken, opened packaging, etc. products
- The BUYER is obliged to pay the product price and shipping fee if any with the payment method selected at the time of order
- If the BUYER exercises their right of withdrawal, they are obliged to return the product to the SELLER complete, undamaged and in its original packaging
- If the BUYER is under 18 years of age, they cannot make this contract
- The BUYER accepts that they waive their right of withdrawal when they give explicit consent for the start of remote access services
- The BUYER is obliged to read the user manual and follow the instructions before using the product
- The BUYER is obliged to back up existing data before software installation or update operations
- The BUYER is obliged to check whether the product purchased is compatible with their vehicle before ordering; returns due to incompatibility are not accepted
- The BUYER is obliged to keep and present the original invoice for warranty claims; applications without invoice will not be processed
By placing an order, the BUYER declares that they have read, understood and accepted all articles of this contract, warranty conditions, limitation of liability and technical warnings.
DISPUTE RESOLUTION
For disputes arising from this contract, Consumer Arbitration Committees and Consumer Courts at the SELLER's location are authorized within the monetary limits determined by the Ministry of Trade.
2026 Application Limits
Consumer Arbitration Board — Provincial or District (disputes below this amount)
Consumer Courts (disputes at or above this amount)
ENFORCEMENT
This contract consists of 12 (twelve) articles and enters into force on the date it is approved electronically by the BUYER. The provisions of the contract are valid within the framework of Consumer Protection Law No. 6502 and Distance Contracts Regulation.
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